Challenges Building Software-as-a-Service Application

An ISHIR White PaperAbstract

Software-as-a-Service (SaaS) is among the fastest growing segments of information technology industry. Although much of the attention focuses on the low entry cost for users and subscription revenue stream for providers, the viability of SaaS really stems from the fact users simply prefer SaaS applications. Operating the application themselves, allows SaaS providers to focus on the user experience rather than on the IT team who installs and maintains the application. Salesforce.com and Webex have proven SaaS is a viable business model and inspired a wave of change in the software industry. However, typical ISVs face a significant challenge in adopting the SaaS model when architecting multi-tenant applications.